Free postage & packing for orders over £100. Orders under £100, postage & packaging is £7.95.
We aim to dispatch your order within a week, but ideally sooner. Higgs and Cowern is a family run business, but we both work for the NHS during the week. We will contact you via email to keep you updated at all stages. Your parcel will be tracked throughout its journey. We are happy to discuss alternative arrangements.
Please note we will only post unframed prints. Framed prints can be collected by arrangement.
UK customers: We normally use Royal Mail Special Delivery, and will inform you if we use a different courier.
International customers: Unfortunately, you cannot checkout directly from the website, but please contact us at firstname.lastname@example.org and we can discuss alternative arrangements.
Returns: If the print fails to meet your expectations, please let us know as soon as you can. You have 28 days to return the item in the original packaging. You can either request an identical replacement or a full refund.
Packaging: Wood reduction prints will be sent with stiffening board, but will be unmounted so you can frame them as you desire. Larger prints such as linos or etchings will be sent in a protective tube, or similar after discussion with you.
Frames are too fragile to be sent with a regular courier. For UK customers we can get a quote for a specialist art courier to deliver to you or you can collect in person from the studio if it’s not too far. Just get in touch with your details.
We would like you to be very happy with your new artwork, and to enjoy it for many years to come.
Copyright and reproduction rights: The family of Raymond Higgs and Jenny Cowern reserve the right to reproduce any of the original images as greetings cards or similar and for marketing and publicity purposes. Higgs and Cowern retain all copyright over images of their work. If you wish to use an image please contact us directly.